Privacy Policy

Last Updated: January 17, 2025

1.Introduction

Carezzi, LLC (may be referred to as “Carezzi”, "we," "our," or "us") is committed to protecting your privacy and the handling of your personal data with care. This privacy policy (“Policy”) explains how we collect, use, store, and share your personal information when you visit our website or use our services. Personal Information means any data that relates to an individual who can be identified from that data, or from that data and other information. If you are a California resident, the term Personal Information includes the definition of “Personal Information” under the California Consumer Privacy Act (“CCAP”). By interacting with our website or using our services, you consent to the collection and processing of your personal data as described in this Policy.

2. Information We Collect

We collect and process the following types of personal information about you:

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you complete forms, register or interact with us through email or other communication channels. You represent and warrant to us that you have the right and authority to provide all information about yourself or others.
• Indirectly from third parties such as partners or service providers, including Google Analytics, which helps us understand usage patterns and improve services. We also may receive personal or anonymous data from companies that assist us in providing services, such as a background check service, multi-factor authentication vendor, or a company that offers their products and/or services on our site.
• Location-enabled services for those providing care services as a means to facilitate timecard data. If you use location-enabled services, we may receive information about your actual location (such as GPS signals sent by a mobile device or via your web browser when on the site).
• Indirectly through other site users. For example, when another user submits health information to any forum, when a review or questionnaire regarding services is returned, when a third party signs you up for services.

Please note that you can choose not to provide us with certain information, but this may limit the features of the site or services you are able to use.

4. How We Use Your Information

We use your data for the following purposes:

• To operate and improve our website and services.
• To respond to requests.
• To personalize user experience and provide services tailored to your needs.
• To analyze traffic and user behavior using Google Analytics.
• To send marketing communications, where consent has been provided.
• To comply with legal obligations, such as tax or employment laws.
• To prevent fraud or misuse of our services.

5. Sharing Your Information

We share your information with the following third parties:

• Google Analytics: To analyze website traffic and improve our services. The relevant information is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience.
• Other Carezzi users: We may share your Personal Information with third parties that you ask us to send personal information to, or that you consent to communicate with you through a portal.
• Third-Pary Services Providers: We may share your Personal Information with third party service provides to provide you with the services offered through our site, such as authentication services, background check companies, payment processers, etc.
• Affiliates and Acquisitions: We may share your Personal Information with our parent company, subsidiaries, joint ventures, or affiliates, in which case they will be required to honor this Policy. If another company acquires Carezzi, that company will possess the personal information collected by us and assume the rights and obligations described in this Policy.
• Legal Disclosures: We may disclose your Personal Information if we believe in good faith that such disclosure is necessary or required due to any legal investigation, compliance with relevant laws or regulations, including responding to subpoenas or search warrants, or to protect or defend our and our users’ rights.

Your interactions with these features are governed by the privacy policy of the company providing it. We do not sell or rent your personal information to third parties.

6. Information Collected by Other Third Parties

This Policy governs our use and disclosure of information we collect from and about you. It does not apply to information you disclose to others, including other users. The use and disclosure restrictions outlined in this Policy do not extend to any third parties. We do not control the privacy policies of third parties, and you are subject to their respective privacy policies, where applicable. Additionally, information shared by users may be subject to applicable privacy laws, such as the Health Insurance Portability and Accountability Act (HIPAA).

The site may also contain links to external websites not owned or controlled by us. We are not responsible for, nor do we control, the privacy policies or content of these external sites. Thus, we do not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites listed on our website, you do so at your own risk. We have not reviewed these third-party websites and do not control and are not responsible for these websites, their content or their privacy policies. When you click on a link to an external site, you will leave our site, and your interaction with that external site may result in the collection of personal data or anonymous data by the third-party entity. Please note that this Policy does not apply to those external websites, their content, or the data collection practices of these third parties once you have left our site.

7. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

8. Your Rights

You have the following rights:

• Access: Request copies of all Personal Information that we hold in relation to you, and to have it corrected, updated or removed (subject to certain exceptions) from our files. All such requests should be emailed to [email protected].
• Restriction of Processing: Request the limitation of information processing under certain circumstances.
• Portability: Request your information in a structured, commonly used, and machine-readable format.
• Objection: Object to processing based on legitimate interests, including profiling.

To exercise any of these rights, please contact us using the contact details below.

9. Security

We take reasonable measures to protect your Personal Information from loss, misuse, or disclosure. This includes using encryption technologies, securing our networks, and following best practices to safeguard your data. However, we cannot ensure or guarantee the security of any Personal Information during its transmission to our website or to us.

10. Cookies and Tracking Technologies

11. Managing Your Cookies

You can manage cookies through your browser settings. However, disabling cookies may affect your experience on our website.

12. International Visitors

The service is hosted in the United States and is intended for visitors located within the United States. If you choose to use the service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the service. By providing any information, including personal information, on or to the service, you consent to such transfer, storage, and processing.

To the extent that EEA, Swiss or UK data protection laws apply to the processing of your personal information, or to the extent that you are in those jurisdictions, you may have certain rights with respect to your personal information, as outlined below. In particular, you may have the right to:

• Request access to any data held about you.
• Ask to have inaccurate data amended.
• Request data held about you to be deleted, provided the data is not required by Carezzi to perform a contract, defend a legal claim or to comply with applicable laws or regulations.
• Prevent or restrict processing of data which is no longer required.
• Request transfer of appropriate data to a third party where this is technically feasible.

Additionally, where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

13. Other Important Information; Minors

Carezzi does not track its visitors or users across third party websites to provide targeted advertising and therefore does not currently respond to Do Not Track (DNT) signals.

This website is not intended for, or designed to attract, individuals under the age of 18. We do not knowingly collect personal information from any individual under the age of 18. If you are under the age of 18, do not provide personal information of any kind.

14. Changes to This Policy

We reserve the right to update or change this Policy periodically. The “Last Updated Date” at the top of this page states when this Privacy Policy was last revised. Any updates or changes to this Policy will become effective when we post the revised Privacy Policy on our website. Keep in mind that your use of our website means that you accept our Privacy Policy.

15. Contact Us

We take your privacy concerns seriously. If you have any questions or concerns about this Policy or wish to exercise your rights, please contact us using the following means:

Carezzi, LLC
1030 16th Ave S. 2nd Floor
Nashville, TN 37212

Email: [email protected]

In your correspondence, please describe in as much detail as possible your questions, concerns, or requests.